ReadyTech partners with WA Office of the Public Advocate to transform IT case management
3 Dec 2024 - The Western Australian Office of the Public Advocate (OPA) has chosen ReadyTech’s ‘Ready Case’ solution to replace its legacy I.T. case management system.
The partnership marks a significant step forward in modernising OPA's approach to managing its information and records, and enhancing the essential service it provides to its vulnerable clients.
OPA is a statutory authority which operates within the WA Department of Justice. OPA delivers guardianship services to adults who lack decision-making capacity, and advocacy and investigation services to adults for whom there is a concern they may lack capacity and potentially require a guardian and/or administrator.
Daniel Wyner, Chief Executive of Government and Justice at ReadyTech said he was looking forward to building a long-term partnership with OPA WA.
"We are thrilled to partner with the Office of the Public Advocate in Western Australia," Mr Wyner said.
“Our Ready Case solution is a powerful and intuitive case management platform specifically designed for public sector organisations. It streamlines workflows, improves data accessibility, and ensures compliance with regulatory standards.
“The work OPA does is vital in ensuring the best interests of some of the most vulnerable people in society are protected and promoted. Implementing a modern, innovative, future-focused case management system will enable further automation of some existing manual processes which will improve efficiency, meaning OPA can focus on delivering their vital services,” he added.
The implementation of Ready Case will begin immediately, with a priority of ensuring a seamless transition from the legacy system. The OPA team will receive comprehensive training and ongoing support to maximise the benefits of the new platform, tailored to their requirements.
Public Advocate, Pauline Bagdonavicius said it was an exciting time for OPA.
“It is critical that our staff have the right information, at the right time to ensure timely and accurate decisions can be made. We are looking forward to modernising our processes and the benefits that Ready Case will provide to the Office, and ultimately to our clients.”
For more information about Ready Case and how it can transform case management for justice organisations, visit www.readycase.io.
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About ReadyTech
ReadyTech is a leading provider of mission-critical SaaS for the education, employment services, workforce management, government and justice sectors. Bringing together the best in people management systems from students and apprentices to payroll, employment services, and community engagement, ReadyTech creates awesome technology that helps their customers navigate complexity, while also delivering meaningful outcomes. To learn more about ReadyTech's people-centric approach to technology, please visit www.readytech.io.
For more information, please contact:
Rebecca Magill
Head of Marketing & Communications, Government & Justice
+61 432 992 600