Communications
& Directions
Seamlessly keep every party informed via multiple communication channels
Communicating what’s happening throughout a case is critical for accountability and for increasing the speed of case completions. Clear and regular correspondence helps keep every party on track when it comes to providing necessary information, understanding case developments, attending sessions, complying with directions, and sharing outcomes.
Easily send correspondence with customisable templates
Quickly generate and send letters, emails, faxes and other documents from Ready Case using pre-defined templates (or create ad hoc documents too).
Tailor templates with dynamic merge fields (drawing details from case files), drop-down selections based on standard information to include, and free text fields.
Add signatures and seals to orders and easily generate PDF versions of documents.
Avoid confusion and missed sessions with SMS reminders
- Create automated SMS reminders, easily configured by your team based on your unique rules, triggers and case types.
- Use the immediacy of SMS to facilitate more timely feedback or adherence—such as reminding people prior to scheduled appearances at sessions or hearings.
- Reach uncommunicative parties via SMS when other contact attempts fail: a record is stored within the case file to provide an audit trail.
Communicate directions and monitor deadlines
- Automate the creation and delivery of a letter or email based on when a direction has been issued and recorded against a specific case.
- Auto-populate document template fields by drawing in details from case records—such as who, what the direction involves, and when compliance is required.
- Set up an automated workflow to create and send a follow-up message, triggered by non-compliance with a direction by the due date.
More Ready Case features to explore
- Define your own workflows and automation levels
- Record and respond promptly to every development in a case
- Get complex processes under control
Discover how the County Court of Victoria uses the Ready Case solution to become the first criminal court in Australia to eliminate paper processing and how this has impacted and benefited the court.
Ready Case is modular and configurable, meaning you can choose the mix of features needed and tailor them to your specific use case.
Our platform’s ready-made flexibility helps you achieve the best solution and means implementation is faster, less risky, and more closely aligned with your processes.
- Define your own workflows and automation levels
- Record and respond promptly to every development in a case
- Get complex processes under control
Discover how the County Court of Victoria uses the Ready Case solution to become the first criminal court in Australia to eliminate paper processing and how this has impacted and benefited the court.
Ready Case is modular and configurable, meaning you can choose the mix of features needed and tailor them to your specific use case.
Our platform’s ready-made flexibility helps you achieve the best solution and means implementation is faster, less risky, and more closely aligned with your processes.