Application Managed Services (AMS)
Ready Contracts Application Managed Service (AMS) can assist customers in managing their Ready Contracts source-to-contract lifecycle management solution and provide more effective resourcing to action end-user system service requests.
AMS provides our customers with access to a multidisciplinary team of Ready Contracts system experts covering system administration, functional consulting, implementation consulting, custom report building, training, and custom training material development.
Why outsource application management?
- Streamline administration, configuration, change requests and reporting
- Reduce costs of maintaining in-house system admin and super user expertise
- Access to multidisciplinary team skills for better coverage (system admin, functional SMEs, reporting, training, implementation experts)
- Faster turnaround of end user service and change requests – lower risk approach, improves system usage
What’s included in the Ready Contracts Application Managed Service?
Systems Administration
- User and security profile maintenance
- Configure and maintain processes
- Administer and coordinate Ready Contracts support tickets
- Dashboard configuration / maintenance
- Process template changes
- Changes to dropdown / field values and field names
- Enable spare user fields
- Create custom forms for different agreement types
- Create and change reminder templates
- Changes to delegation of authority
- Change and add online evaluation templates
- Changes system settings
- Change and add document creation templates
- Creation of online notice templates
Training
- New users
- 'How to' training materials specific to your processes
- For newly implemented functional capabilities
Implementation
- Requirements and functional gap analysis
- Implementation advice and design
- Configure and implement functional / process capabilities
Custom Reports
- Create advanced excel export reports
- Specify and develop new custom reports